Below are some of our most frequently asked questions…
Are you registered with the US Department of Transportation?
Yes, Argenta Limo is a fully licensed livery service with the USDOT. Our DOT number is USDOT 1966998.
How do I make a reservation?
Anyone can make a reservation online, email, or by telephone. For all reservations a major credit card is required.
What is your cancellation policy?
All non-corporate reservations must be cancelled with 7 days advance notice prior to your scheduled trip date to assume no financial liability. After this period, if a reservation is cancelled the client is responsible for 50% payment of the originally scheduled charter. Any cancellations within 48 hours will be billed for the full charter amount.
All proms are non-refundable after they are booked.
Corporate account holders may cancel sedans and non-stretch SUV’s up to 2 hours in advance.
What are other terms and conditions?
A major credit card is required at the time of booking. Argenta Limo reserves the right to substitute one vehicle for another providing it is the same or greater size/fare value. The client is responsible for any damage caused to vehicles, either by the client or by the clients party or guest. Any sickness in or on limousines will be a sanitation fee of $250.00.
Can I smoke in your vehicles?
All of our vehicles are non-tobacco vehicles. If you would like to use tobacco, we will gladly stop at your convenience for you to do so.
What happens if my vehicle is late?
Argenta Limo guarantees an on time limousine arrival for all pick up locations in the Little Rock, Arkansas area. Our policy is, if your limousine/vehicle is late you get one hour free. We are proud to be the only limousine service in Little Rock to offer this guarantee.
What do I do if I can not find my car/chauffeur?
Whether we are serving you at Little Rock National Airport or any location, please call us at 501-771-9500 if you are unable to locate your chauffeur. We will immediately remedy the missed connection and get you on the way
Can I see the vehicle before making reservations?
No matter which Little Rock limousine service you choose, Argenta Limo always recommends that you schedule a meet and greet to inspect your vehicle, meet the company staff, and, in our case, view our indoor storage facility. This will help you make an educated decision, and that the vehicle and company you have chosen exceeds your standards upon arrival. Not all limousine companies have the same level of service or quality of vehicles that we provide to you.
What is your alcohol policy?
Argenta Limo does not provide alcohol to any of our clients. You may bring your own alcohol providing all passengers are 21 years of age and older with valid ID.
Argenta Limo does not release any information about any client to anyone or any outside organization. It is our policy to protect you, protect your privacy, and protect your identity at all times.
Do your drivers have special license or training?
All Argenta Limo drivers are over 25 years of age and have clean drivers record. All drivers have completed our chauffeur training program and continue education. We feel our chauffeurs are the most important part of our business, because they are serving you, our client.
Do you provide protection service?
Yes, if you would like protection service we can arrange and provide retired and off-duty police officers. Please call us at 501-771-9500 for protection service and pricing.
What is your availability?
Our staff is available 24 hours a day, 7 days a week.
Will my chauffeur meet me at baggage claim?
When we serve you at Little Rock National Airport your chauffeur will always meet you near the baggage claim, holding a sign with your name on it.
Do you offer point-to-point pick up/drop off service?
Yes, we have point-to-point services in our sedans and non-stretched SUV’s, in the Little Rock, Arkansas metro area. Please call 501-771-9500 for point-to-point rates and zones.